Shipping policy

Shipping Policy

Thank you for shopping with wearfed.co.uk. We are committed to providing a reliable and transparent delivery experience for all customers. Please review the information below regarding shipping, delivery times, tracking, and order-related enquiries.

1. Shipping Coverage

At this time, wearfed.co.uk ships exclusively to addresses within the United Kingdom.

Please note:

We do not currently offer international shipping.
We are unable to deliver to P.O. Boxes, BFPO addresses, or forwarding services.
Customers are responsible for providing a complete and accurate delivery address when placing an order.

Failure to provide accurate shipping information may result in delays, unsuccessful deliveries, or additional charges.

2. Shipping Fees

We aim to keep our shipping costs simple and transparent.

Order Value	Shipping Cost
£49.90 and above	Free Shipping
Below £49.90	£4.99

 

All shipping charges will be clearly displayed during checkout before payment is completed.

3. Order Processing

Orders are typically processed within 1–3 business days.

Business days are Monday to Friday and exclude UK public holidays.

Please note:

Orders placed after 6:00 PM (GMT) will begin processing on the next business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
During busy periods, promotional events, or seasonal sales, processing times may be slightly extended.
If an item becomes unavailable or an unexpected delay occurs, we will contact you using the email address provided with your order.

4. Estimated Delivery Time

Once dispatched, most orders are delivered within:
5–8 business days
Delivery estimates are provided as a guide and are not guaranteed.
Delivery times may occasionally be affected by:

Courier network delays
Severe weather conditions
Public holidays
Peak seasonal demand
Transport disruptions
Circumstances beyond our reasonable control

Please note that deliveries are generally not made on Sundays or UK public holidays.

If your order contains multiple items with different dispatch schedules, we may ship them together whenever possible unless otherwise agreed.

5. Shipping Partners

To ensure safe and efficient delivery, we work with established logistics providers, including:

Royal Mail
Evri
DHL
UPS
FedEx

The shipping carrier used for your order will be selected based on factors such as destination, parcel size, and service availability.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

Your tracking number
Courier information
A tracking link (where available)

Please allow up to 24–48 hours for tracking information to become active after dispatch.

If you do not receive your shipping confirmation email, please check your spam or junk folder before contacting us.

7. Lost, Delayed, or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, we recommend that you:

Review the tracking information provided.
Check with household members or neighbours who may have accepted delivery.
Contact the courier directly for additional information.
Contact our customer support team if further assistance is required.

While parcels are in transit, the shipping carrier is responsible for delivery. However, we will work closely with the courier to investigate any lost or delayed shipments and assist in resolving the issue as quickly as possible.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Before Dispatch

Orders may be cancelled free of charge before they have been processed and shipped.

After Dispatch

Once an order has been shipped, it can no longer be cancelled.

If you no longer wish to keep the item, you may request a return in accordance with our Refund & Return Policy after delivery has been completed.

9. Address Accuracy

Customers are responsible for ensuring that all delivery information is correct at checkout.

Please verify:

Recipient name
Street address
Postcode
Contact telephone number
Email address

wearfed.co.uk cannot be held responsible for delivery delays, failed deliveries, or additional shipping costs resulting from inaccurate or incomplete information provided by the customer.

10. Delivery Responsibility

Risk of loss and ownership of products pass to the customer once the order has been delivered to the shipping address provided at checkout.

If a parcel is marked as delivered by the courier but cannot be located, customers should notify us promptly so that we can assist with an investigation.

11. Contact Us

If you have any questions regarding shipping, delivery, or tracking information, our customer support team will be happy to assist.

Email: [Email Address]

Phone: [Phone Number]

Business Address: [Company Address]

Customer Service Hours:
Monday – Saturday
8:00 AM – 6:00 PM (GMT)

Thank you for choosing wearfed.co.uk. We appreciate your trust