Shipping policy

Thank you for shopping with WearFed. We are committed to providing a reliable and transparent delivery experience for all customers. Please review the information below regarding shipping, delivery times, tracking, and order-related enquiries.

1. Shipping Coverage

At this time, WearFed delivers to addresses within the United Kingdom only.

Please note:

  • Delivery is not available outside the United Kingdom.
  • We are unable to deliver to P.O. Boxes, BFPO addresses, or forwarding services.
  • Customers are responsible for providing a complete and accurate delivery address when placing an order.

Failure to provide accurate shipping information may result in delays, unsuccessful deliveries, or additional charges.

2. Shipping Fees

We aim to keep our shipping costs simple and transparent.

Order Value Shipping Cost
£49.90 and above Free Shipping
Below £49.90 £4.99

All shipping charges will be clearly displayed during checkout before payment is completed.

3. Taxes and Additional Charges

All prices and shipping fees are displayed in British Pounds Sterling (GBP).

Any applicable UK taxes are included where required.

As WearFed currently delivers to United Kingdom addresses only, customers will not be charged additional customs duties, import taxes, or customs clearance fees at the time of delivery.

If any applicable shipping-related taxes or delivery charges arise as part of arranging standard delivery to United Kingdom addresses, WearFed will cover these where required.

4. Order Processing

Orders are typically processed within 1–3 business days.

Business days are Monday to Saturday and exclude UK public holidays.

Please note:

  • Orders placed after 6:00 PM (UK time) will begin processing on the next business day.
  • Orders placed on Sundays or UK public holidays will be processed on the next available business day.
  • During busy periods, promotional events, or seasonal sales, processing times may be slightly extended.
  • If an item becomes unavailable or an unexpected delay occurs, we will contact you using the email address provided with your order.

5. Estimated Delivery Time

Once dispatched, most orders are delivered within:

5–8 business days after dispatch

Estimated total delivery time is 6–11 business days from the date the order is placed.

Delivery estimates are provided as a guide and are not guaranteed.

Delivery times may occasionally be affected by:

  • Courier network delays
  • Severe weather conditions
  • Public holidays
  • Peak seasonal demand
  • Transport disruptions
  • Circumstances beyond our reasonable control

Please note that deliveries are generally not made on Sundays or UK public holidays.

If your order contains multiple items with different dispatch schedules, we may ship them together whenever possible unless otherwise agreed.

6. Shipping Partners

To help ensure reliable delivery, WearFed works with recognised delivery partners.

Depending on your order and delivery address, delivery partners may include services such as Royal Mail, Evri, DHL, UPS or FedEx.

The delivery service used for each order may vary based on destination, parcel size and service availability.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • Courier information
  • A tracking link, where available

Please allow 1–3 days for tracking information to become active after shipment.

If you do not receive your shipping confirmation email, please check your spam or junk folder before contacting us.

8. Lost, Delayed, or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, we recommend that you:

  • Review the tracking information provided.
  • Check with household members or neighbours who may have accepted delivery.
  • Contact the courier directly for additional information.
  • Contact our customer support team if further assistance is required.

While delivery is handled by the delivery partner, WearFed will work with the delivery partner to investigate any lost or delayed shipments and assist in resolving the issue as quickly as possible.

If a parcel is confirmed as lost in transit, we will review the case and provide an appropriate solution in accordance with our policies and applicable UK consumer rights.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Before Dispatch

Orders may be cancelled free of charge before they have been processed and shipped.

After Dispatch

Once an order has been shipped, we may no longer be able to stop the delivery.

If you no longer wish to keep the item, you may request a return in accordance with our Refund & Return Policy after delivery has been completed.

10. Address Accuracy

Customers are responsible for ensuring that all delivery information is correct at checkout.

Please verify:

  • Recipient name
  • Street address
  • Postcode
  • Contact telephone number
  • Email address

WearFed cannot be held responsible for delivery delays, failed deliveries, or additional shipping costs resulting from inaccurate or incomplete information provided by the customer.

11. Delivery Responsibility

WearFed remains responsible for ensuring that your order is delivered to the address provided at checkout, or to another delivery location agreed by you.

Risk of loss passes to the customer once the parcel has been delivered to the customer, a person nominated by the customer, or an agreed delivery location.

If a parcel is marked as delivered by the courier but cannot be located, customers should notify us promptly so that we can assist with an investigation.

12. Contact Information

If you have any questions regarding shipping, delivery, or tracking information, our customer support team will be happy to assist.

Email: support@wearfed.co.uk

Phone: +44 7568 436225

Address: 42 Little Hacketts, Havant, PO9 5EQ, United Kingdom

Customer Service Hours: Monday to Saturday, 9:00am–6:00pm (UK time)

Response Time: Within 1 business day

Thank you for choosing WearFed. We appreciate your trust.