Refund policy

At WearFed, we want you to be completely happy with your purchase. If you’re not satisfied for any reason, you can request a return under the conditions below.

1. Return Eligibility

We offer a 30-day return period from the date your order is delivered.

This return period is offered in addition to your statutory rights under UK consumer law.

To be eligible for a return, items must be:

  • Unworn and unused
  • In their original condition
  • Returned with original packaging, tags, and any accessories
  • Sent back within 30 days of delivery

The following items are not eligible for return:

  • Items that have been worn, washed, or damaged
  • Returns made after the 30-day period
  • Final sale items, where applicable

This does not affect your statutory rights if an item is faulty, incorrect, or not as described.

2. How to Start a Return

Please get in touch with us before sending anything back.

Please include:

  • Your order number
  • The item(s) you’d like to return
  • The reason for the return
  • Photos, if the item is faulty or incorrect

Once your return has been approved, we’ll send you the return instructions.

Returns sent without prior approval may not be accepted.

3. Return Shipping

3.1 Change of Mind / Size Issues

If you’re returning an item due to:

  • Change of mind
  • Size or fit issues
  • Personal preference

You will need to cover the return shipping cost.

3.2 Faulty or Incorrect Items

If your item arrives:

  • Damaged
  • Faulty
  • Incorrect

We will cover the return shipping cost and provide a prepaid return label or reimbursement where appropriate.

4. Refunds

Once we receive and inspect your return, we’ll let you know the outcome.

If your refund is approved:

  • It will be issued to your original payment method
  • Approved refunds are usually processed within 1–7 business days after the return has been received, inspected, and approved
  • Bank processing times may vary

If you haven’t received your refund after 7 business days, please contact us at support@wearfed.co.uk.

5. Exchanges

We’re happy to offer exchanges within 30 days of delivery, subject to stock availability.

Just contact us with your order details and the item you’d like to exchange.

Unless the item is faulty or incorrect, return shipping costs for exchanges are the customer’s responsibility.

6. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us as soon as possible.

If the issue is reported within 30 days of delivery, you may be entitled to a refund, replacement, or another appropriate solution in accordance with UK consumer law.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the problem

We’ll then offer one of the following:

  • A replacement
  • A refund
  • Or an alternative solution

7. Order Cancellation

Orders can be cancelled before dispatch.

Once an order has been shipped, it can no longer be cancelled, but you may still return it under this policy.

8. Return Conditions

  • All returns must be approved in advance
  • Items should be securely packaged
  • We recommend using a tracked shipping service
  • Please keep proof of postage

Until the returned item is received by us, customers are responsible for ensuring that the return parcel is sent safely.

WearFed is not responsible for returns lost in transit without tracking.

9. Consumer Rights

This policy does not affect your statutory rights under UK consumer protection law.

10. Contact Information

Email: support@wearfed.co.uk

Phone: +44 7568 436225

Address: 42 Little Hacketts, Havant, PO9 5EQ, United Kingdom

Customer Service Hours: Monday to Saturday, 9:00am–6:00pm (UK time)

Response Time: Within 1 business day