Refund policy

Refund & Return Policy – wearfed.co.uk

At wearfed.co.uk, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. Return Eligibility

We offer a 30-day return period from the date your order is delivered.

Eligible items must:

✓ Be unused and unworn
✓ Be in their original condition
✓ Include all original packaging, tags, and accessories
✓ Be returned within 30 days of delivery

Non-eligible items include:

Worn, washed, altered, or damaged items
Returns outside the 30-day window
Items marked as Final Sale or Non-returnable

2. How to Request a Return

Before returning any item, please contact customer support.

Provide:

Your order number
The item(s) to be returned
The reason for the return
Photos for damaged, defective, or incorrect items

Once approved, we will provide return instructions and the correct return address.
Note: Returns sent without prior approval may not be accepted.

3. Return Shipping Costs
3.1 Non-Defective Returns

If returning due to:

Change of mind
Incorrect size or item
No longer required

Customers are responsible for the return shipping cost. Original shipping charges are non-refundable unless required by law.

3.2 Faulty, Damaged, or Incorrect Items

For items that are:

Defective
Damaged in transit
Incorrectly supplied

wearfed.co.uk will cover return shipping costs. A prepaid return label or reimbursement may be provided after verification.

4. Refund Process

After we receive and inspect your returned item, you will receive an email notification.

4.1 Approved Refunds

Refunds will be issued to the original payment method
Processing times:
Inspection: 3–5 business days
Refund processing: 1–7 business days
Bank processing: Varies by provider

4.2 Partial Refunds

A partial refund may be issued if:

Item is not in original condition
Accessories or tags are missing
Packaging is damaged
Item shows signs of use beyond reasonable inspection

4.3 Non-Eligible Returns

If a returned item does not meet our requirements, we may refuse the refund and return the item at your expense.

5. Exchanges

Exchanges are accepted within 30 days of delivery, subject to stock availability.
Contact support with:
Order number
Item to exchange
Desired size or colour

Exchange shipping costs:

Customer pays unless exchange is due to defect, damage, or incorrect item
Subject to stock availability

6. Faulty Products

If your item has a manufacturing defect or quality issue, contact support within 30 days of delivery.

Provide:

Order number
Description of issue
Clear photographs

Once verified, we will arrange:

Replacement
Full refund
Alternative solution

All verified quality-related claims are handled at no additional cost to you.

7. Items Damaged During Delivery

If your parcel is damaged in transit:

Take clear photos of packaging and product
Contact customer support immediately

We will investigate and coordinate with the courier for replacement or refund.

8. Order Cancellation

8.1 Before Dispatch

Orders can be cancelled free of charge before shipment
Contact support as soon as possible

8.2 After Dispatch
Orders cannot be cancelled once shipped
Items may still be returned after delivery under this policy

9. Important Return Conditions

Returns must be approved before shipping
Items should be securely packaged
Use a tracked delivery service
Keep proof of postage until the return is processed

wearfed.co.uk is not responsible for returns lost in transit without tracking.

10. Your Consumer Rights

This policy does not affect statutory rights under UK consumer protection laws.

11. Contact Us

For returns, refunds, exchanges, or order enquiries:

Email: [Email Address]
Phone: [Phone Number]
Business Address: [Company Address]
Customer Service Hours: Monday – Saturday, 8:00 AM – 6:00 PM (GMT)

Thank you for shopping with wearfed.co.uk. We appreciate your trust and strive to provide a smooth, professional shopping experience.